Privacy Policy

Thank you for visiting Wexunaro, operated by Shanghai Raoai Technology Co., Ltd. (referred to as "the Company," "we," "us," or "our").

Wexunaro is a brand operated by Shanghai Raoai Technology Co., Ltd.

We take your privacy seriously and are dedicated to safeguarding your personal information while delivering a trustworthy and transparent shopping experience.

This Privacy Policy describes how we collect, use, store, process, and share your personal information when you visit our website, make a purchase, or otherwise engage with our services.

By accessing or using our website, you confirm that you have read and understood this Privacy Policy.

Company Information

Brand Name: Wexunaro Legal Company Name: Shanghai Raoai Technology Co., Ltd. Business Address: J, 4th Floor, Building 36, No. 70 Bole Road, Jiading Town, Jiading District, Shanghai Customer Support Email: service@wexunaro.com

Information We Collect

The personal information we collect depends on how you choose to interact with our website.

Information You Provide

We may collect information when you:

  • Place an order;
  • Register for an account;
  • Reach out to our customer support team;
  • Sign up for communications or newsletters;
  • Take part in promotions or surveys.

This may include details such as:

  • Full name;
  • Email address;
  • Phone number;
  • Shipping and billing address;
  • Payment-related information;
  • Order history and details;
  • Records of customer service interactions.

Information Collected Automatically

As you navigate our website, we may automatically gather certain technical data through cookies, pixels, log files, and similar technologies.

This may include:

  • IP address;
  • Browser type and version;
  • Device and operating system information;
  • Pages visited and time spent;
  • Website interactions;
  • Referral source;
  • Shopping and browsing activity.

We use this data to:

  • Keep our website running smoothly;
  • Enhance overall website performance;
  • Understand customer behavior and preferences;
  • Improve our products and services;
  • Deliver relevant content and marketing experiences.

Information From Third Parties

We may also receive information from trusted third-party sources, such as:

  • Payment processors;
  • Analytics providers;
  • Marketing platforms;
  • Advertising partners.

This information may be used to:

  • Facilitate secure transactions;
  • Enhance the customer experience;
  • Better understand how our website is being used;
  • Deliver relevant services and communications.

Please note that third parties manage their own data practices in accordance with their respective privacy policies and applicable laws.

Analytics and Advertising

We may utilize third-party analytics and advertising services to better understand customer interactions and continuously improve our offerings.

These services may employ technologies including:

  • Cookies;
  • Pixels;
  • Web beacons;
  • Other similar tracking technologies.

Third-party providers operate under their own privacy practices, which we do not control.

Cookies

Cookies are small files stored on your device that help enhance website functionality and the overall browsing experience.

We may use the following types of cookies:

Necessary Cookies Essential for core website functions, including:

  • Shopping cart operation;
  • Checkout processing;
  • Website security.

Analytics Cookies Used to monitor website usage and support performance improvements.

Preference Cookies Used to remember your settings and preferences for future visits.

Advertising Cookies Used to measure the effectiveness of advertising campaigns and serve more relevant ads.

You can adjust your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may impact the functionality of some website features.

Browser Privacy Signals

Certain browsers offer privacy signals such as "Do Not Track."

As there is currently no universally accepted standard for responding to such signals, our website may not be able to honor every request.

Where required under applicable laws, we will handle privacy signals in accordance with relevant legal obligations.

Advertising Preferences

You may adjust your personalized advertising preferences using available privacy tools or your browser settings.

Please be aware that opting out of personalized advertising does not mean you will no longer see ads — you may still receive general, non-personalized advertisements.

Data Security

We implement reasonable security measures intended to protect your personal information from unauthorized access, misuse, or disclosure.

That said, no method of online transmission or data storage can be guaranteed to be entirely secure.

Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from minors.

If you believe a child has submitted personal information through our website, please contact us so we can address the matter appropriately.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our services, business operations, or applicable legal requirements.

Any changes will be published on this page, and we encourage you to review it regularly.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please feel free to contact us:

Brand Name: Wexunaro Legal Company Name: Shanghai Raoai Technology Co., Ltd. Customer Support Email: service@wexunaro.com Business Address: J, 4th Floor, Building 36, No. 70 Bole Road, Jiading Town, Jiading District, Shanghai