Terms of Purchase
These Purchase Terms govern all transactions made through:
(the "Site").
The Site is operated by Shanghai Raoai Technology Co., Ltd., trading under the brand name Wexunaro.
Wexunaro is a brand owned and operated by Shanghai Raoai Technology Co., Ltd.
By completing a purchase on our Site, you acknowledge and accept these Purchase Terms, along with our:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Any other applicable policies published on our Site
If you do not agree with any of these Terms, we kindly ask that you refrain from placing an order through our Site.
General Requirements
When submitting an order, you represent and confirm that:
- You have the legal capacity to enter into a binding purchase agreement;
- All information entered during the checkout process is truthful and complete;
- You are in compliance with the relevant laws and regulations applicable to your purchase and receipt of products.
Where permitted by law, communications with our customer support team may be referenced for order assistance, identity verification, and service improvement purposes.
Privacy
Any personal information collected via our website, checkout process, email correspondence, or customer service interactions will be managed in accordance with our Privacy Policy.
We encourage you to read our Privacy Policy carefully to understand how we collect, use, and safeguard your personal data.
Our Privacy Policy may be updated periodically to reflect changes in our operations or to meet evolving legal and regulatory requirements.
Order Submission and Processing
Upon successful submission of an order, you will receive a confirmation email with your order details.
We reserve the right to review, adjust, delay, or cancel orders where necessary, including but not limited to situations involving:
- Product stock or availability issues;
- Inaccurate product information or pricing discrepancies;
- Suspected unauthorized or fraudulent activity;
- Any other circumstances that may prevent the successful completion of an order.
In the event of an order cancellation, any payment received will be handled in accordance with the relevant circumstances and applicable policies.
Product Information
We take reasonable steps to ensure that all product descriptions, images, specifications, and pricing displayed on our Site are accurate and up to date.
That said, minor variations may occur as a result of technical constraints, product updates, or differences in display settings.
If a product received differs materially from its description, customers are welcome to contact us for assistance in accordance with our Return & Refund Policy.
Pricing
We are committed to displaying accurate pricing at all times.
Should an obvious pricing error occur due to a technical fault, system update, or data inaccuracy, we reserve the right to:
- Notify you of the discrepancy;
- Cancel the affected order;
- Offer a reasonable and appropriate resolution.
Product Availability and Delivery
Product availability is subject to change based on current inventory levels.
All orders are processed and fulfilled in accordance with the timelines and conditions set out in our Shipping Policy.
Actual delivery times may vary depending on factors such as:
- The delivery destination;
- The shipping method chosen at checkout;
- Customs clearance procedures;
- Delays on the part of the carrier;
- Other circumstances beyond our reasonable control.
Should an item become unavailable after your order has been placed, we will contact you and offer an appropriate resolution, which may include a refund where applicable.
Product Disclaimer
Prior to purchasing, we encourage customers to carefully review all product details to confirm the item meets their needs and is permitted for import or use in their location.
Product specifications, packaging, labeling, and included accessories may differ depending on the destination and product availability at the time of fulfillment.
Taxes and Duties
Applicable taxes, import duties, or customs charges will vary based on the destination country or region and the local regulations in effect.
Customers may be liable for certain charges imposed by local customs or tax authorities upon delivery.
Any applicable taxes or duties will be managed in accordance with the relevant laws, shipping arrangements, and local requirements.
Contact Information
For any questions relating to these Purchase Terms, your order, or customer support, please don't hesitate to contact us:
Brand Name: Wexunaro Legal Company Name: Shanghai Raoai Technology Co., Ltd. Customer Support Email: service@wexunaro.com Business Address: J, 4th Floor, Building 36, No. 70 Bole Road, Jiading Town, Jiading District, Shanghai