Shipping Policy

At Wexunaro, operated by Shanghai Raoai Technology Co., Ltd., we are dedicated to providing our customers with clear, accurate, and reliable shipping information.

We partner with trusted logistics providers and fulfillment facilities to ensure orders are processed and delivered as efficiently as possible.

Order Processing Time

Orders are generally processed within:

1–5 business days following successful payment confirmation.

Please note that processing begins once payment has been fully confirmed.

Processing times may be affected by factors such as:

  • Order volume at the time of purchase;
  • Public holidays;
  • Promotional or peak sales periods;
  • Product availability;
  • Other circumstances that may impact order preparation.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Estimated Delivery Time

Following shipment, the estimated delivery timeframe is:

10–20 business days

This total timeframe encompasses both:

  • Order processing time;
  • Shipping and transportation time.

Please be aware that actual delivery times may vary depending on:

  • The destination country or region;
  • Local delivery service conditions;
  • Customs clearance procedures;
  • Carrier circumstances;
  • Other factors beyond our reasonable control.

Shipping Fees

We currently offer the following standard shipping option:

Standard Shipping Fee: $2.99 USD

The applicable shipping cost will be clearly shown at checkout prior to payment confirmation.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or through trusted partner fulfillment centers, depending on:

  • Product availability;
  • Inventory location;
  • The delivery destination.

We do not guarantee shipment from any specific location, as fulfillment arrangements may vary based on inventory status and destination requirements.

Tracking Your Order

Once your order has been shipped, a confirmation email with your tracking information will be sent to you.

Please allow some time for tracking updates to become available after dispatch.

If you have any questions or concerns regarding your shipment, please contact our customer support team.

International Shipping

We offer international shipping to a wide range of destinations where available.

Shipping availability may be subject to destination-specific restrictions, carrier limitations, or other logistical considerations.

If we are unable to fulfill delivery to your location, our customer support team will reach out to discuss the available options.

Delayed or Lost Packages

If your tracking information has not updated for an extended period, or your package appears to be significantly delayed, please get in touch with us.

When contacting us, kindly have the following ready:

  • Your order number;
  • Your tracking number;
  • Any relevant shipping details.

Our team will investigate the situation and provide appropriate assistance based on the circumstances.

Updating Your Shipping Address

If you need to update your delivery address, please contact us as soon as possible after placing your order.

Address changes can only be accommodated before your order enters the processing or shipment preparation stage.

Once an order has been dispatched, we may no longer be able to modify the delivery address.

Shipping Address Information

Your shipping address may differ from your billing address.

It is the customer's responsibility to ensure that all shipping information entered at checkout is accurate and complete.

Order Processing Schedule

Orders are processed on regular business days only.

Orders placed on weekends or public holidays will typically begin processing on the next available business day.

Contact Information

Brand Name: Wexunaro Legal Company Name: Shanghai Raoai Technology Co., Ltd. Customer Support Email: service@wexunaro.com Business Address: J, 4th Floor, Building 36, No. 70 Bole Road, Jiading Town, Jiading District, Shanghai