Return & Refund Policy

At Wexunaro, delivering a dependable shopping experience is our priority. If you are not fully satisfied with your purchase, please read through our return and refund guidelines below.

Order Cancellation

Cancellation requests are welcome before your order moves into the processing or fulfillment stage.

If your request is approved, a full refund will be issued to your original payment method.

Please be aware that once an order has entered the fulfillment process or has been dispatched, cancellation may no longer be possible.

To submit a cancellation request, please reach out to us promptly:

Email: service@wexunaro.com

Returns

Eligible items may be returned within 30 calendar days from the date of delivery.

To be considered for a return, the product must:

  • Be unused and in its original condition;
  • Be accompanied by its original packaging and accessories where applicable;
  • Come with proof of purchase or a copy of your order confirmation.

Please contact our customer support team before sending any item back — returns submitted without prior approval may not be accepted.

How to Request a Return

To initiate a return, please get in touch with our support team:

Email: service@wexunaro.com

When contacting us, kindly include the following:

  • Your order number;
  • The name of the product;
  • Your reason for returning;
  • Photos or videos of the item where relevant.

Once we've reviewed your request, our team will send you the necessary return instructions.

Return Address

Please do not send returns to our registered business address.

Upon approval of your return request, our customer support team will provide you with the designated return address and detailed instructions.

Return Shipping Costs

For returns based on personal preference, such as:

  • Ordering the wrong item;
  • A change of mind;
  • Other personal reasons;

the return shipping cost will be the responsibility of the customer.

For items that arrive:

  • Damaged;
  • Defective;
  • Incorrect;
  • Significantly not as described;

we will work with you to provide an appropriate resolution — including a replacement, refund, or return support — at no additional charge to you.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within:

5–10 business days from the date the return is received and reviewed.

Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Late or Missing Refunds

If your refund has not appeared within the expected timeframe, we suggest the following steps:

  • Re-check your bank or payment account;
  • Contact your payment provider directly;
  • Reach out to our customer support team for further assistance.

Email: service@wexunaro.com

Contact Information

Brand Name: Wexunaro Legal Company Name: Shanghai Raoai Technology Co., Ltd. Customer Support Email: service@wexunaro.com Business Address: J, 4th Floor, Building 36, No. 70 Bole Road, Jiading Town, Jiading District, Shanghai